FAQ

your account

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click here and click the 'forgot your password?' link in order to have your password emailed to you.

HOW DO I UPDATE MY DETAILS?

Please login here to update your details.

ON MATERNITY LEAVE AND WANT TO CHANGE YOUR LOGIN EMAIL ADDRESS?

Just call or contact us and we'll change it for you.

online shopping

AN ITEM IN MY SHOPPING CART SOLD OUT WHILE I WAS BROWSING!

Be quick!  Placing an item in your shopping cart does not reserve it. An item may sell out, even though it's in your shopping cart, if someone else finalises their order before you do.

I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?

If you wish to amend or cancel an order please call or email us as soon as possible after placing your order. Please note a fee will be incurred for payments made by AfterPay.

CAN I ADD ITEMS TO AN EXISTING ORDER?

Yes of course! Please place an additional order online and we will waive the shipping fee for the additional item if the value is less than $75. Just call or email us to let us know.  Alternately if the items are over $75 our free shipping offer applies anyway so feel free to place as many multiple orders as you like.  

CAN I RETURN THE ITEM/S IF THEY DON'T FIT?

Yes you can (excluding hosiery, wellness items, socks and underwear) as long as they are returned in original condition and all tags attached within 30 days of invoice date.  You can of course try on the clothes, but please be extra careful with the more delicate styles, so they don't spoil. 

CAN I COME IN TO TRY ON THE CLOTHES?

We are an online store only, and regret there is no facility available for customers to try on garments.

CAN I COME IN TO PICK UP AN ORDER OR DROP OFF A RETURN?

We can arrange this for you but only via prior appointment - please email admin@queenbee.com.au or phone 02 9486 3944 to make arrangements

CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER?

For these items we can only offer an exchange of store credit as gift vouchers are not refundable for cash.

CAN I RETURN SALE ITEMS?

Yes you can return sale items but only store credits will be issued, we do not refund for change of mind and shipping is not refundable.

I HAVEN'T TOLD WORK THAT I'M PREGNANT - CAN MY PACKAGE BE DISCREET?

Of course! We understand. Simply mention that you would like discreet packaging in the special instructions section during the order check out process.

IF I PURCHASE FOR MY WIFE/DAUGHTER/SISTER/FRIEND CAN THEY EXCHANGE/RETURN THE ITEMS?

Yes of course! If you are purchasing a gift for someone we can gladly extend the 30 day return period by special request. As long as the item/s are returned in their original condition and packaging it won't be a problem.

HOW CAN I USE A PROMOTION CODE OR STORE CREDIT VOUCHER?

Please click here for instructions.

delivery

DO YOU SHIP TO POST OFFICE BOXES ?

Yes we do ship to PO Box addresses within Australia

I PAID BY PAYPAL BUT MY PAYPAL ADDRESS IS OUTDATED NOW - WHICH ADDRESS WILL YOU DELIVER MY PARCEL TO?

We will deliver your parcel to the 'delivery address' specified when checking out in our online store.

MY TRACKING NUMBER ISN'T WORKING?

Australian Orders can be tracked here http://www.auspost.com.au/track/  Please allow 4 to 5 hours for your tracking details to appear from the time you receive your order tracking email.  For WA residents tracking will only appear once the parcel has arrived in WA so please allow an extra day.

International Orders can be tracked here http://www.auspost.com.au/track/.  Please contact your local post office in your country for any parcel related queries.

IS MY PACKAGE INSURED?

Parcels are not insured but we will endeavour to replace or provide a store credit (if the item ordered is no longer available) if your parcel has been deemed lost by the respective freight carrier.  Investigations may take up to 10 working days to complete.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Unfortunately no, we cannot change the delivery address after an order has been dispatched. If no one is available at the specified address and the parcel remains unclaimed then it is sent back to us and redelivery charges will apply. We will of course try our best to liaise with the respective freight company to speed up the return process.

products

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK?

Most of our popular products sell out very quickly so you do need to be quick and get it before someone else does! As we try to keep our products fresh, we add lots of new items every week so you might just find something similar to the one you were looking for. If an item can be re-stocked we usually write this information in the description.

WHAT SIZE SHOULD I BUY?

We recommend staying with your pre-pregnancy size as most garments are cut to accomodate your changing shape. Our detailed size chart can be found here and please read the product descriptions as the editor will mention any specific size variations for certain products. Our maternity jeans style guide can be found here

HOW TRUE ARE THE GARMENT COLOURS ON THE SITE?

We try and reproduce garment colours as true and as accurately as possible. However, slight variations can occur in colour and size specifications. Also important to note is that certain colours may appear different via this web site due to your personal computer resolution and monitor settings.


CAN YOU RE-STOCK SOLD OUT ITEMS?

If an item displays SOLD OUT this generally means that we tentatively will not be able to restock the item, until the manufacturer does a re-run of the style. However we suggest you login to the site and add the product to your WISHLIST.  You will then be notified by email when the product is re-stocked.

WHAT DOES IT MEAN IF I DON'T SEE MY SIZE?

If you don't see your size available for a particular product it generally means that we have sold out in that size or did not stock it. Occasionally we get top-ups for particularly popular styles, or a customer may return an item in a sold out size that did not fit them. In both cases we add the sizes back onto the site as they become available.

CAN I RETURN SWIMWEAR IF THEY AREN'T SUITABLE?

All of our swimmers are protected with a hygienic protective liner for fitting purposes.  We ask that you please try on the bottoms over your underwear and please don't remove the liner until you are sure that you want to keep the garment.

wishlist

HOW DOES THE WISHLIST FEATURE WORK?

Simply log in and add items to your wishlist. You will be notified by email when this item becomes in stock.

HOW DO I STOP RECEIVING 'MY WISHLIST IN STOCK EMAIL NOTIFICATIONS ?

Our automated WISHLIST in stock notification feature, will email you whenever an item has been re-stocked or goes on sale. If you wish to stop receiving these emails please feel free to login to your account and delete your wishlist at anytime.

product review

HOW DO I LEAVE A PRODUCT REVIEW?

1.  Log in. You must be logged in to write a product review.

2.  View your past order history and click a product you have purchased

3.  Scroll down to the bottom of that product page.

4.  At the very bottom of the product page, you should see a section for you to leave your review.

5.  If you can't see this section to add the review, are you sure that you are logged in?

6.  Write your comments and remember to press the Add Review button to submit your review.

gift services

BUYING A GIFT VOUCHER

Queen Bee Maternity gift vouchers can be purchased here. Gift vouchers can be any denomination and can be posted or emailed directly to the recipient.

USING A GIFT VOUCHER

The field for entering gift voucher codes is on the "Shopping Cart" page immediately below your shopping list of items. Once entered, your shopping cart will show any balance owing and you may proceed to the payment options to finalise your order. Your store credit balance will be updated and emailed to you upon finalisation of your order.  Instructions can be found here 

DO YOU OFFER GIFT WRAPPING?

Yes gift wrapping is available for $6.00 inc GST at checkout. You can choose to have the parcel delivered directly to the gift recipient and also add your own personal message to be written on the card.

about us

WHO ARE WE?

Queen Bee Maternity Pty Ltd started in May 2005 and is a registered Australian company (ABN 90 091 597 027) based in Sydney, Australia.

DO YOU HAVE A STORE I CAN VISIT?

We are an on-line store only. We are situated in a warehouse in an industrial park (not zoned for public) so we are unable to accept customer visits.

WHAT IS YOUR PRIVACY POLICY?

Our Queen Bee Maternity Pty Ltd privacy policy may be viewed here.

WHAT ARE YOUR TERMS + CONDITIONS?

Our Queen Bee Maternity Pty Ltd terms and conditions may be viewed here.

technical

I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE

We apologise for any inconvenience but please do report the fault to us.  From time to time system upgrades and certain browser versions may cause errors and we appreciate your feedback in reporting them.

I HAVE A PROMOTIONAL CODE, WHERE AND HOW DO I USE IT?

The field for entering promotional codes is under the shopping cart. To apply a promotion code, enter or paste it into the pink box and press APPLY, your cart sub-total will automatically be updated.  Instructions can be found here.

If your promotion code doesn't work it could mean it is expired, or you haven't met one of the criteria for using it.  If this doesn't explain why it doesn't work, please contact us and we'll look into it.  

I HAVE A STORE CREDIT CODE, WHERE AND HOW DO I USE IT?

The field for entering store credit codes is on the "Checkout" page immediately below our payment options.  Once entered, your shopping cart will show any balance owing and you may proceed to the payment options to finalise your order.  Your store credit balance will be updated and emailed to you upon finalisation of your order.  Instructions can be found here

I HAVE RECEIVED AN INCORRECT ORDER, WHAT SHOULD I DO?

If you have received an incorrect order please notify our office on 02 9486 3944 or email us.  We will send out the correct order with a reply paid satchel for you to return the incorrect goods.

I HAVE RECEIVED A FAULTY GARMENT, WHAT SHOULD I DO?

please see information here