There are numerous reasons why this can happen
• incomplete or incorrect address information (eg, forgot the apartment number or street name)
• no business name was included in the address (and multiple businesses are located there),
• recipient not known at the destination (be careful to use your maiden/married name as you are known)
• failure to collect from the local post office
Parcels that are returned to us can be re-shipped to you, but will incur a re-delivery fee appropriate to the parcel size. Please note that if no response is received after 30 days, then we will issue you a store credit less the RTS fee incurred by us.