delivery

  Delivery - Australia

Our products are in stock and shipped directly from our warehouse in Sydney.

Orders placed before 2 PM (Sydney time) on business days (Monday to Friday, excluding weekends and public holidays) will be shipped on the same day.

We can deliver to PO Boxes, workplace addresses and parcel lockers.

Please provide any special delivery instructions for the postman during checkout. However, if you request that your parcel be left without a signature, we cannot be held responsible for any loss or damage that may occur as a result of this authority to leave delivery method.

After your parcel has shipped, we will send you an email with a tracking number (please check your spam folder if you haven’t received it, or log in to your account). For customers in interstate areas, particularly in NT and WA, please note that Australia Post typically does not scan the parcel until it arrives in the destination state.

Any parcels returned as RTS (return to sender) or any unclaimed returned parcels will have the return postage fee we incur deducted from your refund or store credit. If you request for your parcel to be resent, redelivery charges will apply.

NOTE
- Australia Post no longer requires a signature. If you are unavailable to receive the parcel, they may leave it in a safe location at their discretion or take it to the nearest post office for you to collect.

Click and Collect

Simply make your purchase online, then collect directly from our warehouse at A2 / 15 Narabang Way, Belrose, Sydney NSW.

Pick up is available Monday-Friday between 10am-4pm on business days. Please call us to arrange a pick up time on (02) 9486 3944. If someone else is collecting the parcel on your behalf please ensure to let us know beforehand.

• We have no changeroom facilities in which to try on clothing
• Orders paid via a bank transfer or e-cheque can only be collected once the payment clears in our account
• If you are unable to collect your parcel and want it to be posted, then shipping charges may apply

New Zealand

Parcels to New Zealand are sent via Australia Post International and can be tracked online here https://www.auspost.com.au/track/

New Zealand orders are GST free. Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.

International

International deliveries will be sent via Australia Post International and can be tracked online here https://www.auspost.com.au/track/

International orders are not guaranteed to ship next business day as we often need to confirm acceptance of duties and customs charges.

International orders are GST free. You can check the approximate value of your order with our currency converter at checkout. If our bank requires you may be emailed for further identification address checks before we ship your order.  Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.   Customers will be billed directly for any duties payable.

Each country has different tax thresholds for importing goods. If the parcel is refused upon delivery or is unclaimed and returned to us, any re-delivery charges incurred (including taxes) will be deducted from your refund, and additional charges will apply for resending the item. Once your parcel has been dispatched, we will email you a tracking number for your records.