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A message to our Mamas

Posted on 19/03/2020 in QB News + Media

Dear friends

It's been an unsettling few weeks as the impact of COVID-19 seems to escalate each day. It can be particularly challenging if you're expecting or have children with all those questions and doubts and anxious thoughts running through your mind.

During this uncertain time, we wanted to assure you that every precaution is being taken to ensure your orders are processed with the utmost safety and cleanliness - orders are packed with clean hands and lots of love!

We are a small family owned business of 15 years and have had no recent overseas travel (except for the Spirit of Tasmania over Christmas) and are fortunate to live locally and close to our office. We have adhered to increased hygiene standards and are taking all necessary steps to follow the World Health Organisation and government guidelines, and working remotely where possible.

We remain fully committed to supporting our customers, team members, our many brands and will be maintaining our online operations as normal. If we can assist or you have any questions please do not hesitate to contact us. 

For mamas in need at this worrying time, our past season stock is donated to the wonderful Olivia's Place each year. 

Stay safe everyone x

 

23.3.20 - Australia Post remains fully operational and is able to deliver parcels Australia wide. There may be slight delays within the Australia Post network but we still remain fully operational - thank-you!

23.3.20 - International deliveries - Due to the coronavirus COVID-19 many airlines have reduced their number of flights and some countries have closed their borders. Whilst we can still ship international orders, please note that Australia Post and Sendle are experiencing international delivery delays and delays may occur in all destination countries.

24.3.20 - We remain committed to supporting our mamas during these extraordinary times and we've made it easier to shop and return if it's not quite right. For all orders placed during 1 March - 30 June we have adjusted our return period to 40 days.  Also there is no need to go to a post office to return items - phew! Simply use our flat rate return link here and pop your parcel into any red Australia Post street box.

2.4.20 - The latest update from Australia Post here states there are delays across Australia due to reduced domestic flights - we thank-you in advance for your patience in receiving parcels. Please allow extra time to receive your parcel before contacting our office thank-you.

 

 



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