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store policies

We strive to offer you an impressive online shopping experience and have made our store policies simple and easy to read below:

* We have made every effort to display as accurately as possible the colors of our products that appear on our website.  Please also refer to the worded colour description.  However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

* If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item.  
We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

 

*  Any parcels sent back as RTS (return to sender) or any unclaimed returned parcels will have the return postage fee incurred by us deducted from your refund/store credit ($10 within Australia, $30 International).  If you request for your parcel to be re-sent, redelivery charges will apply.

* We are not responsible for any lost returned parcels so please send back to us via a traceable method like registered post or express post


Please leave any special delivery instructions for the postman at the checkout, however, if you request that your parcel be left without a signature we cannot accept responsibility for any loss or damage that may arise from this authority to leave delivery method.

* Any special requests for refunds of store credits, or late returns will only be considered under special circumstances and will incur an administration charge per item (automatically deducted from your credit/refund).  Requests must be in writing to customerservice@queenbee.com.au 

* There are no refunds for change of mind on sale/discounted items in this section here they can be returned for store credit only. Store credits are valid for 12 months.

* Due to our fully automated sales system, we cannot amend orders or provide refunds for discounts if you have not correctly entered the discount or promotional code at the checkout, instructions can be found here

* On the very rare occasion there is a lost parcel, we will endeavour to replace or provide a store credit once the parcel is deemed lost by the respective freight carrier.  Investigations may take up to 10 working days to complete.