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2017 Xmas holiday trading hours

Will I receive my order in time for Christmas?

  • Our recommended Christmas cut-off for delivery to Australian capital cities (within the national Express Post delivery network) is 2pm (Sydney time) on Friday 15th December. If you place and pay for your order by this time your order should arrive on or before Friday December 22.

  • Our recommended Christmas cut-off for International deliveries is 2pm (Sydney time) on Friday 8th December (pending clearance delays if re-delivery is needed)

  • If you place your order AFTER 2pm (Sydney time) on Friday 15th December, or live outside the national Express Post delivery network, we will still do our best to get it to you before Christmas. We dispatch all orders placed before 2pm (Monday - Friday) by Express Post, but due to postal network congestion this time of year we don't like to make any promises that we can’t keep.

  • All deliveries are traceable online - once we have dispatched your order you will be emailed a consignment number to track your order.

  • To avoid disappointment we recommend paying by Credit Card or PayPal (but not eCheque). If paying by direct deposit be sure to allow a complete business day after making your payment for it to clear. Payments made from Commonwealth Bank accounts generally clear on the same day. Direct Deposit and orders that are paid over the counter at a bank are not immediate payments and are not dispatched until payment has appeared in our account.

  • You may arrange pickup of your order from our office in Belrose, Sydney (A2 / 15 Narabang Way, Belrose NSW 2085).  Simply place your order online and write a note in the special instructions - please refer to our opening hours below.


What are your Christmas/New Year trading hours?


Feel free to shop 24/7 in our online store. For telephone queries please refer to the office hours below. All email queries will be answered within 72 hours during this period.

December 22  friday

CLOSED (but open to email gift vouchers)

December 23  saturday

CLOSED (but open to email gift vouchers)

December 24  sunday

CLOSED xmas eve   (but open to email gift vouchers)

December 25  monday

CLOSED xmas day  (but open to email gift vouchers)

December 26  tuesday

CLOSED boxing day 

December 27  wednesday

CLOSED

December 28  thursday

CLOSED

December 29  friday

CLOSED (Australia Post holiday, no parcels will ship this day)

December 30 saturday

CLOSED

December 31  sunday

CLOSED new years eve

January  1   monday

CLOSED new years day

January  2   tuesday

OPEN 9-5pm


 

WE WILL REOPEN AS NORMAL FROM TUESDAY 2ND JANUARY 2018


What is your return policy during this period?

Our standard return terms apply but we have generously extended the time to return goods purchased as GIFTS for a refund/exchange until the 15th January 2018 for all orders placed during the month of December 2017.


Have a safe and merry xmas!