FAST DELIVERY! Our products are in stock in our Sydney warehouse ready to ship to you.
Order by 2pm (Sydney business day) so that we can dispatch your order that afternoon or choose to pick it up from our warehouse.
| Australia |
Shipping Cost |
Estimated Delivery Time* |
| Standard Post |
FREE for Orders over $75
$8 for Orders less than $75 |
metro: 3-7 business days
regional: 4-12 business days |
| Express Post |
$11 flat rate
|
metro: 1-6 business days
regional: 3-9 business days |
| Click & Collect |
FREE |
pick up from our warehouse |
| International Country |
Shipping Cost |
Estimated Delivery Time* |
| New Zealand |
FREE for orders >= $180
$15 for orders < $180 |
5-8 business days |
| Singapore |
FREE for orders >= $300
$25 for orders < $300 |
2-5 business days |
| Hong Kong |
FREE for orders >= $300
$25 for orders < $300 |
15-20 business days |
| China |
FREE for orders >= $300
$25 for orders < $300 |
15-20 business days |
| Japan |
FREE for orders >= $300
$25 for orders < $300 |
3-6 business days |
| United States |
FREE for orders >= $300
$25 for orders < $300 |
7-10 business days |
| Rest of the world |
$40 |
|
International orders are shipped Australia Post International. Please note that all customers are responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.
More shipping information can be found here.
* delivery timeframes are a general guide only
We want you to love what you have ordered and offer an easy return procedure below!
Return policy
- Returns must be received within 30 days of the invoice date (40 days for international customers).
- Items must be unworn, unwashed and in their original condition and packaging, with labels attached.
- When returning a bundled set, all items in the bundle must be returned.
- Full priced items are eligible for a refund (this includes items purchased with a promo code).
- Products marked 'on sale' in our clearance section here will receive a store credit only. Store credits are valid for 12 months.
Items that can't be returned
- Hosiery, compression hosiery and socks, and underwear briefs
- Skincare, nursing pads, maternity pads, teas and personal care items
- Swimwear can only be returned if the hygiene protection sticker is intact due to health and safety reasons
All customers are responsible for return postage costs.
Australian customers may use our flat rate return service with Australia Post here https://return.auspost.com.au/queen_bee
More returns info can be found here