Hello and welcome to Queen Bee, congratulations on your pregnancy! If you ever need help we are just a phone call away on 1300 773 449 or please email us at firstname.lastname@example.org and we'll be more than happy to assist.
HOW TO ORDER
How do I know if my item is in-stock?
All items on the Queen Bee website are IN STOCK items which can be dispatched immediately from our Sydney warehouse. If by chance we do not have an item in stock that you've ordered, you will be contacted via email or by phone.
How do I know if my order has been placed?
When you place your order, you will receive an email confirmation from us. The email will have an order reference number. You can check the status of your order online by logging in to your Account. All orders will be processed and dispatched upon receipt of payment.
Do you offer gift-wrapping?
Yes gift wrapping is available for $6.00 inc gst at checkout. You can choose to have the parcel delivered directly to the gift recipient and also add your own personal message to be written on the card.
How do I use my store credit or enter a promotional code?
Instructions can be found here
What payment methods do you accept?
Direct Banking (in Australian Dollars)
Deposit payment directly – which can be conveniently done via the internet banking into Queen Bee's business bank account. Please email email@example.com to advise of payment so that we can proceed with your order once the funds have cleared. If funds are not received within 7 working days the order will be cancelled.
Credit Card + Paypal (in Australian Dollars)
Make payments securely online with your Visa, MasterCard or via Paypal. We use www.securepay.com.au (a division of Australia Post) to process all credit card payments - please note your credit card information remains securely encrypted and is not seen or stored by us. When a transaction is successful, we will provide you with an electronic receipt.
AUSTRALIA - FREE SHIPPING for all orders over $80
All fully paid orders received before 2pm Monday to Friday are shipped by EXPRESS POST for fast delivery Australia wide (please allow longer for regional areas and to WA).
Parcels to New Zealand are a flat rate of $15 and are sent by Express Courier International and will take between 3 - 5 business days to arrive. Parcels can be tracked online here http://www.auspost.com.au/track/
We can deliver to anywhere in Australia, including PO Boxes.
All parcels require a signature on delivery. If you are not present to receive the parcel it will be taken to the nearest post office for collection.
Please leave any special delivery instructions for the postman at the checkout, however if you request that your parcel be left without a signature we cannot accept any responsibility for any loss or damage that may arise from this authority to leave method.
Once your parcel has shipped we will email you a tracking number - all parcels can be tracked online here http://www.auspost.com.au/track/
NEW ZEALAND - FLAT RATE $15
New Zealand orders are GST free. Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.
SINGAPORE, HONG KONG, UNITED STATES - FLAT RATE $20
REST OF THE WORLD - FLAT RATE $25
International deliveries are sent by Express Courier International and will take between 3 - 10 business days to arrive. Parcels can be tracked online here http://www.auspost.com.au/track/
International orders are GST free. You can check the approximate value of your order with our currency converter at checkout. If our bank requires you may be emailed for further identification address checks before we ship your order. Please note the customer is responsible for any customs duties, fees or taxes incurred. All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.
Every country has different tax thresholds for importing goods. If the parcel is refused at delivery or is unclaimed and returned to us, re-delivery charges incurred (including taxes) will be deducted from your refund/store credit and re-delivery charges will apply to have it re-sent. Once your parcel has been sent we will email you a reference/tracking number for your records.
RETURNS AND EXCHANGES
Our policy is simple - we want you to LOVE what you have ordered and offer an easy exchange / return procedure below:
How do I make an exchange?
All exchanges are processed as a new sale and a return. Should you require a different size, simply place and pay for a new order online and send your original order back to us for a refund or store credit. Due to our high turnover of stock, this process ensures that you get your new items before they sell out in the size/colour you want
How do I make a return?
Queen Bee will gladly refund if you return your unused item/s in original condition within 14 days of the invoice date (28 days for international customers).
Items must be returned in their ORIGINAL PACKAGING and CONDITION with tags attached. Please enclose the RETURNS FORM provided with your order. If you have lost your form please download another one here
Please send packages to: Queen Bee Returns, A2 / 15 Narabang Way, Belrose NSW 2085
When will my return be processed?
Our customer service team will endeavour to process all returns the same day your parcel is received. Refunds can only be credited in the original form paid.
Please send parcels back by a secure traceable method (such as express post) to ensure a safe delivery to our warehouse. We will email you notification once your return has been processed. Please allow up to 5 days for your refund to appear on your statement. Only credit notes will be issued for late returns (please see our policy below).
Who pays for the shipping charges for returns?
All customers are responsible for the postage cost of returning unsuitable items to us.
If we ever do send you incorrect merchandise, we will send out the correct order with a reply paid satchel for you to return the incorrect goods.
Do you accept returns on lingerie, swimwear and hosiery?
Due to hygiene reasons, hoisery cannot be returned or exchanged if they have been tried on. Returns will only be accepted if items are unopened and unworn in original packaging.
Underwear, briefs and swimwear can only be returned if the hygiene protection sticker is intact due to health and safety reasons.
REPORTING A FAULTY ITEM
OUR STORE POLICIES