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2021 Xmas holiday trading hours

Will I receive my order in time for Christmas?


  • Our recommended Christmas cut-off for delivery to Australian capital cities (within the national Express Post delivery network) is 2pm (Sydney time) on Friday 17th December (13th Dec for deliveries to WA and NT). If you place and pay for your order by this time your order should arrive on or before Thursday December 24.

  • Our recommended Christmas cut-off for New Zealand deliveries is 2pm (Sydney time) on Friday 26th November

  • If you place your order AFTER 2pm (Sydney time) on Friday 17th December, or live outside the national Express Post delivery network, we will still do our best to get it to you before Christmas. We dispatch all orders placed before 2pm (Monday - Friday) by Express Post, but due to postal network congestion this time of year we don't like to make any promises that we can’t keep.

  • All deliveries are traceable online - once we have dispatched your order you will be emailed a consignment number to track your order.

  • You may arrange pickup of your order from our office in Belrose, Sydney (A2 / 15 Narabang Way, Belrose NSW 2085). Simply place your order online and write a note in the special instructions - please refer to our opening hours below.

 

What are your Christmas & New Years trading hours?


Feel free to shop 24/7 in our online store.

We are open as normal until Thursday 23rd December from 9-5pm.

For telephone queries please refer to the office hours below.
For email queries we will endeavour to answer them within 72 hours during this period.

Dec 24 Fri CLOSED xmas eve (but open to email gift vouchers)
Dec 25 Sat CLOSED xmas day (but open to email gift vouchers)
Dec 26 Sun CLOSED boxing day
Dec 27 Mon CLOSED public holiday
Dec 28 Tue CLOSED public holiday
Dec 29 Wed CLOSED
Dec 30 Thu CLOSED
Dec 31 Fri CLOSED news years eve
Jan 3 Mon CLOSED public holiday

WE WILL REOPEN AS NORMAL FROM TUESDAY 4TH JANUARY 2021

 

What is your Return Policy during this period?


Our standard return terms apply but we have generously extended the time to return goods purchased for a CREDIT NOTE (if outside the 21 day return period) until the 15th January 2022 for all orders placed during the month of December 2021.

Have a safe and merry xmas!

 

Queen Bee