FREE TRAVEL WIPES FOR ORDERS OVER $150 THIS WEEKEND

FAQ

Welcome to our FREQUENTLY ASKED QUESTIONS page!   

We know most of you are shopping online in the late hours of the night so here you will find the answers to our most commonly asked questions if we're not open to assist.  

If you still require more information please don't hesititate to call 1300 PREGGY (773 449) during office hours Monday - Friday OR simply send us a message

happy shopping x


YOUR ACCOUNT


DO I NEED TO SETUP AN ACCOUNT TO PLACE AN ONLINE ORDER?

Yes you will need to register and by doing so will receive many extra benefits from creating an account.

* Track your orders and review past purchases. 
* Add products and sold out items to your Wish List so you can be notified when more stock arrives. 
* Save your address so you can shop even more quickly next time.

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click here and click the 'forgot your password?' link in order to have your password emailed to you.

HOW DO I UPDATE MY DETAILS?
Please login here to update your details.

ON MATERNITY LEAVE AND WANT TO CHANGE YOUR LOGIN EMAIL ADDRESS?

Just call or contact us and we'll change it for you.




ONLINE SHOPPING


HOW WILL I KNOW YOU RECEIVED MY ORDER AND WHEN WILL PAYMENT BE DEDUCTED?

You will receive an immediate order confirmation via email. Your card will be debited instantly at the time of processing your order. In the rare instance that any of the items you have ordered are not available, we will contact you by email and refund your credit card for the value of the items not in stock.

AN ITEM IN MY SHOPPING CART SOLD OUT WHILE I WAS BROWSING!

Be quick!  Placing an item in your shopping cart does not reserve it. An item may sell out, even though it's in your shopping cart, if someone else finalises their order before you do.

I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?

If you wish to amend or cancel an order please call or email us as soon as possible after placing your order

CAN I ADD ITEMS TO AN EXISTING ORDER?

Yes of course! Please place an additional order online and we will waive the shipping fee for the additional items. Just call or email us to let us know. 

CAN I RETURN THE ITEM/S IF THEY DON'T FIT?

Yes you can as long as they are returned in original condition and all tags attached within 14 days of invoice date.  You can of course try on the clothes, but please be extra careful with the more delicate styles, so they don't spoil. 

CAN YOU TELL ME WHERE I CAN BUY THE PRODUCTS YOU SELL?

Right here! Queen Bee is an online-only store. We are based in Sydney, Australia, but cater to customers all over the world. We have regular customers from every state and territory, from capital cities to rural communities, islands and mining towns. We pride ourselves on excellent customer service and LIGHTNING FAST delivery.

CAN I COME IN TO TRY ON THE CLOTHES OR DROP OFF AN EXCHANGE ORDER?

We are an online store only, and we regret that there is no facility available for customers to try on garments. We are situated in a warehouse in an industrial park (not zoned for public) so we are unable to accept customer visits.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

You will be refunded for items returned in their original condition less any discounts paid. Please note only store credits will be issued for sale items and shipping is not refundable.

If garments are returned to us in an unsatisfactory condition, marked and/or stained then we reserve the right to withhold a $15 dry cleaning fee per item.

We regret that items that have been worn or damaged or returned in an unsaleable condition, will be denied a refund and posted back to you.

CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER?

For these items we can only offer an exchange of store credit as gift vouchers are not refundable for cash.

CAN I RETURN SALE ITEMS?

Yes you can return sale items but only store credits will be issued, we do not refund for change of mind and shipping is not refundable.

I HAVEN'T TOLD WORK THAT I'M PREGNANT - CAN MY PACKAGE BE DISCREET?

Of course! We understand. Simply mention that you would like discreet packaging in the special instructions section during the order check out process.

IF I PURCHASE FOR MY WIFE/DAUGHTER/SISTER/FRIEND CAN THEY EXCHANGE/RETURN THE ITEMS?

Yes of course! If you are purchasing a gift for someone we can gladly extend the 14 day return period by special request. As long as the item/s are returned in their original condition and packaging it won't be a problem.


DELIVERY

Do you ship to post office boxes?

Yes we do ship to PO Box addresses.

I PAID BY PAYPAL BUT MY PAYPAL ADDRESS IS OUTDATED NOW - WHICH ADDRESS WILL YOU DELIVER MY PARCEL TO?

We will deliver your parcel to the 'delivery address' specified when checking out in our online store.


MY TRACKING NUMBER ISN'T WORKING?

Australian Orders can be tracked here http://www.auspost.com.au/track/  Please allow 4 to 5 hours for your tracking details to appear from the time you receive your order tracking email.  For WA residents tracking will only appear once the parcel has arrived in WA so please allow an extra day.

International Orders can be tracked here http://www.fedex.com/au/ .  Please contact Fedex in your country for any parcel related queries.


DO I NEED TO SIGN FOR MY ORDER?

Yes we do need a signature on delivery for all parcels. If you are not available at the time of delivery then your parcel will be taken to the nearest post office for collection. Signatures are also required on delivery for all international orders.

IS MY PACKAGE INSURED?

Yes all Australian and International parcels are insured and we will endeavour to replace or provide a store credit (if the item ordered is no longer available) if your parcel has been deemed lost by the respective freight carrier.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

Unfortunately no, we cannot change the delivery address after an order has been dispatched. If no one is available at the specified address and the parcel remains unclaimed then it is sent back to us and redelivery charges will apply. We will of course try our best to liaise with the respective freight company to speed up the return process.

DO YOU SHIP INTERNATIONALLY?

Yes we ship worldwide.  All International deliveries are sent by Fedex International Economy at a FLAT RATE OF $15 and will take between 4-6 business days to arrive.  Parcels can be tracked online here http://www.fedex.com/au/.   Please note that the customer is responsible for any customs duties, fees or taxes incurred, even if you decide to return the items.  All customs declarations are marked as 'merchandise' with the product value paid in Australian dollars.  Customers will be billed directly by Fedex.  Every country has different tax threshholds for importing goods.  If the parcel is refused at delivery and returned to us redelivery charges incurred will be deducted from your refund.



PRODUCTS


HOW DO I SEARCH FOR A PRODUCT?

You may search for a product here.

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK?

Most of our popular products sell out very quickly so you do need to be quick and get it before someone else does! As we try to keep our products fresh, we add lots of new items every week so you might just find something similar to the one you were looking for. If an item can be re-stocked we usually write this information in the description.

WHAT SIZE SHOULD I BUY?

We recommend staying with your pre-pregnancy size as most garments are cut to accomodate your changing shape. Our detailed size chart can be found here and please read the product descriptions as the editor will mention any specific size variations for certain products. Our maternity jeans style guide can be found here

HOW TRUE ARE THE GARMENT COLOURS ON THE SITE?

We try and reproduce garment colours as true and as accurately as possible. However, slight variations can occur in colour and size specifications. Also important to note is that certain colours may appear different via this web site due to your personal computer resolution and monitor settings. 


CAN YOU RE-STOCK SOLD OUT ITEMS?

If an item displays SOLD OUT this generally means that we tentatively will not be able to restock the item, until the manufacturer does a re-run of the style. However we suggest you login to the site and add the product to your WISHLIST.  You will then be notified by email when the product is re-stocked.

WHAT DOES IT MEAN IF I DON'T SEE MY SIZE?

If you don't see your size in the size drop-down for a particular product it generally means that we have sold out in that size or did not stock it. Occasionally we get top-ups for particularly popular styles, or a customer may return an item in a sold out size that did not fit them. In both cases we add the sizes back onto the site as they become available.

CAN I RETURN SWIMWEAR IF THEY AREN'T SUITABLE?

All of our swimmers are protected with a hygienic protective liner for fitting purposes.  We ask that you please try on the bottoms over your underwear and please don't remove the liner until you are sure that you want to keep the garment.


WISHLIST


HOW DOES THE WISHLIST FEATURE WORK?

Simply log in and add items to your wishlist. You will be notified by email when this item becomes in stock.

HOW DO I STOP RECEIVING 'MY WISHLIST IN STOCK EMAIL NOTIFICATIONS'?

Our automated WISHLIST in stock notification feature, will email you whenever an item has been re-stocked. If you wish to stop receiving these emails please feel free to login to your account and delete your wishlist at anytime.


NEWSLETTER


WHY SHOULD I JOIN YOUR MAILING LIST?

If you join our fabulous e-newsletter list we will email you when we have sales, debut new designer lines and when we add new items that you have to know about! New stock is added weekly, so to avoid disappointment, we will email alert you for the best chance of snapping up any new arrivals. Queen Bee only gathers customer information to improve our client's shopping experience and to update them about our new products, services and promotions. Under no circumstances will we rent or sell your e-mail or residential address for any reason. See our privacy statement for more detail.

HOW DO I SIGN UP FOR THE QUEENBEE NEWSLETTER?

Please sign up for our newsletter here.

HOW DO I UNSUBSCRIBE FROM THE MAILING LIST

Click the unsubscribe button at the bottom of the e-newsletter or just contact us and request to be unsubscribed.


PRODUCT REVIEW


HOW DO I LEAVE A PRODUCT REVIEW?

1.  Log in. You must be logged in to write a product review.

2.  View your past order history and click a product you have purchased

3.  Scroll down to the bottom of that product page.

4.  At the very bottom of the product page, you should see a section for you to leave your review.

5.  If you can't see this section to add the review, are you sure that you are logged in?

6.  Write your comments and remember to press the Add Review button to submit your review.


GIFT SERVICES


BUYING A GIFT VOUCHER

Queen Bee Maternity gift vouchers can be purchased here. Gift vouchers can be any denomination and can be posted or emailed directly to the recipient.

USING A GIFT VOUCHER

The field for entering gift voucher codes is on the "Shopping Cart" page immediately below your shopping list of items. Once entered, your shopping cart will show any balance owing and you may proceed to the payment options to finalise your order. Your store credit balance will be updated and emailed to you upon finalisation of your order.  Instructions can be found here 

DO YOU OFFER GIFT WRAPPING?

Yes gift wrapping is available for $6.00 inc GST at checkout. You can choose to have the parcel delivered directly to the gift recipient and also add your own personal message to be written on the card.


CATALOGUE


DO YOU HAVE A CATALOGUE I CAN BUY FROM?

We do print catalogues from time to time but they do not include all the items on our website.

ONLINE CATALOGUE

Our online catalogue can be viewed here.

REQUEST A PRINTED CATALOGUE

Simply email your name and address to style@queenbee.com.au.


ABOUT US


WHO ARE WE?

Queen Bee Maternity Pty Ltd started in May 2005 and is a registered Australian company (ABN 90 091 597 027) based in Sydney, Australia.

WHY SHOULD I CHOOSE TO SHOP AT QUEEN BEE?

Recognised for our extensive collection from basics to evening wear, we have over 60 pregnancy fashion labels in immediate stock to select from. Combined with our super FAST delivery, excellent customer service and easy return policy - our mission is to make every ladies transition to motherhood as fashionable as it is beautiful.

DO YOU HAVE A STORE I CAN VISIT?

We are an on-line store only. We are situated in a warehouse in an industrial park (not zoned for public) so we are unable to accept customer visits.

WHAT IS YOUR PRIVACY POLICY?

Our Queen Bee Maternity Pty Ltd privacy policy may be viewed here.

WHAT ARE YOUR TERMS + CONDITIONS?

Our Queen Bee Maternity Pty Ltd terms and conditions may be viewed here.


TECHNICAL


I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE

We apologize for any inconvenience but please do report the fault to us.  From time to time system upgrades and certain browser versions may cause errors and we appreciate your feedback in reporting them.

MY FREE SHIPPING PROMOTION CODE DOESN'T SEEM TO WORK?

If you have used one of our FREE SHIPPING PROMO CODES advertised in conjunction with any of our fellow sponsors, then the $8.50 shipping fee will be deducted from your shopping bag as (-$8.50) which will negate the fee charged at checkout.  So in fact you will have received free shipping on your purchase.

I HAVE A PROMOTIONAL CODE, WHERE AND HOW DO I USE IT?

The field for entering promotional codes is on the "Shopping Cart" page immediately below your shopping list of items. To apply a promotion code, enter or paste it into the field and press SUBMIT, your cart sub-total will automatically be updated.  Instructions can be found here.

Please note discounts are not applicable to packages, sale or discounted items and our advanced shopping cart system will correctly calculate your total based on this.  If your promotion code doesn't work it could mean it is expired, or you haven't met one of the criteria for using it.  If this doesn't explain why it doesn't work, please contact us and we'll look into it.  

I HAVE A STORE CREDIT CODE, WHERE AND HOW DO I USE IT?

The field for entering store credit codes is on the "Shopping Cart" page immediately below your shopping list of items.  Once entered, your shopping cart will show any balance owing and you may proceed to the payment options to finalise your order.  Your store credit balance will be updated and emailed to you upon finalisation of your order.  Instructions can be found here

I HAVE RECEIVED AN INCORRECT ORDER, WHAT SHOULD I DO?

If you have received an incorrect order please notify our office on 1300 773 449 or email us.  We will send out the correct order with a reply paid satchel for you to return the incorrect goods.

I HAVE RECEIVED A FAULTY GARMENT, WHAT SHOULD I DO?

We will endeavour to resolve the situation as quickly and hassle free as possible. Faulty items must be reported within 14 days of invoice date and a RETURNS AUTHORISATION # will be issued before sending the item back to our warehouse via our private reply paid service.  You will be required to email us a few pics to speed up the returns process.  We will replace the item subject to availability or offer a refund or store credit if the item is no longer available.  

For items already used/worn/washed, that are deemed to be faulty, our policy is to provide you with a replacement or store credit. Items must be reported within 30 days from invoice date, along with pics of the defect/fault. We will email you a form to fill out that must be returned together with the item for inspection to our warehouse labelled with a valid RETURNS AUTHORISATION #. We will notify you once we have finalised a store credit or replacement garment, after we have liaised with and obtained a credit from the respective supplier. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.